Customer Service

Welcome to Blackhawk Network Customer Care! We are committed to satisfying the customer service needs of our partners. We do this by providing superior services and timely responses to their inquiries.

If you are a Blackhawk Network retail distribution partner/merchant or card partner and have a specific question or issue, please see below about our products, services or processes:

Gift Card Questions

Send questions about or problems with Gift Cards including issues with card activation or redemption, lost or stolen cards, questions with the Reconciliation/Settlement file, etc. Please use our Gift Card Questions form to submit your inquiries.

Terminal Solutions/PayGo

BHN provides terminals or use of the PayGo application for Partners and Merchants as a solution to activate and redeem cards. If you use a BHN terminal or use our PayGo application, then you may contact us using this link (Terminal Solutions/PayGo Questions form) with questions or issues.